Privacy Policy
Last Updated: July 11, 2026
At Libby's Hay and Potable Water Delivery ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone numbers
- Email addresses
- Delivery addresses and property details
- Billing and payment information
2. How We Use Your Information
We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We use the information we collect or receive:
- To facilitate account creation and logon process.
- To fulfill and manage your orders, deliveries, payments, and other transactions.
- To send you administrative information, such as service updates, delivery schedules, and changes to our terms, conditions, and policies.
- To respond to user inquiries and offer support.
- To send you marketing and promotional communications (if you have opted in).
3. SMS & Text Messaging (A2P 10DLC Compliance)
If you provide your phone number to us, you consent to receive text messages (SMS) from us regarding your service, deliveries, account, and promotional offers.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can cancel the SMS service at any time. Simply text "STOP" to the shortcode or number you received the message from. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to us. Carriers are not liable for delayed or undelivered messages. As always, message and data rates may apply for messages sent to you from us and to us from you.
4. Sharing Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may process or share your data that we hold based on the following legal basis: Consent, Legitimate Interests, Performance of a Contract, or Legal Obligations. As stated above, mobile information and SMS consent will not be shared with third parties or affiliates for marketing purposes under any circumstances.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.
6. Contact Us
If you have questions or comments about this notice, you may contact us by phone at 480-825-3910 or 208-985-3245, or by visiting our Contact page.
